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Card Will Not Read

goEBT SupportTroubleshootPeripheralsCard Reader

Card Will Not Read

Physical damage, magnetic strip deactivation, dirt/grease/grime on the card reader, or water damage can cause this.

Solution:

  • Try processing a different, NON EBT card. This will help determine if the customer’s card is the issue.

If you get a “Denied 56” message, then the machine is functioning properly and the card itself or the customer’s account may be the problem.

  • If you do not get any response or a Denied 56 error, then restart the terminal.

If you’re still having trouble, please submit a support request.